Privacy Policy
Last updated: SEPTEMBER 30, 2025This Privacy Policy describes how Bastion Roofing (“we,” “us,” or “our”) collects, uses, and shares information about you when you use our website located at bastionroof.com (the “Site”) and the services we provide through it (together, the “Services”). This policy also explains choices you have regarding your information.
By using the Services, you agree to the practices described here. If you do not agree, do not use the Services.
1) Scope
This policy applies to: (a) information you submit directly to us (for example, your name and email when requesting a call-back); and (b) information you provide or that is collected when you use third-party tools integrated into our Site, including the Roofle RoofQuote PRO widget (“Roofle Widget”).
2) Information We Collect
a) Information you submit to us directly
- Contact details: name, email address, phone number, and any message you include when you request a call-back or contact us.
- Business records: date and time of your inquiry, internal notes, follow-up status.
b) Information collected automatically on our Site
- Device/usage data: IP address, browser type, pages viewed, referring/exit pages, and timestamps. We and our service providers may use cookies or similar technologies for this.
c) Information collected by the Roofle Widget
When you interact with the Roofle Widget embedded on our Site, information you provide (for example, your property address, roofing preferences, contact information, and related technical/usage data) is sent directly to Roofle and processed according to Roofle’s Privacy Policy. Roofle may also use cookies, device identifiers, and similar technologies in connection with the widget.
3) How We Use Information
- Provide, maintain, and improve the Services, including responding to your inquiries and scheduling call-backs.
- Operate integrations like the Roofle Widget and route your quote request to Roofle as applicable.
- Communicate with you about quotes, appointments, services, and updates.
- Protect against, investigate, and deter fraudulent, unauthorized, or illegal activity.
- Comply with legal obligations and enforce our terms.
4) How We Share Information
- Vendors and service providers who help us run the Site and Services (hosting, analytics, email, CRM). They may only use your information as instructed by us.
- Roofle when you use the Roofle Widget. Roofle is an independent controller of the data you submit through its widget and processes it under its own policies.
- Legal and safety purposes when we believe disclosure is necessary to comply with law, protect rights, safety, or prevent abuse.
- Business transfers in connection with a merger, sale of assets, financing, or acquisition of all or a portion of our business.
5) Roofle Widget Disclosure
Our Site integrates the Roofle RoofQuote PRO widget to provide instant roofing estimates and financing options. When you use this tool:
- Your information is collected and processed by Roofle according to Roofle’s Privacy Policy.
- Roofle’s customer terms require us to maintain our own privacy policy and to refer you to Roofle’s Privacy Policy for processing performed by Roofle. If you prefer not to share information with Roofle, do not use the widget; instead, contact us directly for a manual quote.
References: Roofle Privacy Policy; Roof Quote PRO Subscription Agreement clause regarding customer privacy policies.
6) Cookies and Similar Technologies
We use cookies and similar technologies to operate and improve the Site, measure engagement, and understand how visitors use the Services. The Roofle Widget may set cookies or use device identifiers when you interact with it.
You can usually configure your browser to block cookies or alert you when cookies are set. If you block cookies, some features may not work. If you operate a consent banner, you can update your preferences there.
7) Data Retention
We keep your information only as long as necessary to fulfill the purposes outlined in this policy, including to comply with legal, accounting, or reporting requirements. Information processed by Roofle is retained according to Roofle’s policies.
8) Your Choices
- Direct inquiries: If you want us to update or delete contact details you submitted to us, email admin@bastionroof.com.
- Roofle data: For data submitted through the Roofle Widget, contact Roofle using the instructions in Roofle’s Privacy Policy.
- Marketing emails: You can opt out via the unsubscribe link in our emails. Transactional messages may still be sent.
- Cookies: Adjust browser settings or use the Site’s cookie preferences tool if available.
9) Region-Specific Disclosures
California (CPRA) notice at collection
We collect the following categories of personal information for the purposes described above:
| Category | Examples | Sold/Shared? |
|---|---|---|
| Identifiers | Name, email, IP address | No |
| Customer records | Inquiry details, appointment notes | No |
| Internet activity | Site usage, pages viewed, timestamps | No |
| Geolocation (approx.) | Derived from IP or address you submit | No |
| Inferences | Basic interest in roofing services | No |
We do not “sell” personal information or “share” it for cross-context behavioral advertising as those terms are defined by California law. We do not knowingly collect personal information from children under 13.
10) Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure.
11) Children’s Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.
12) Third-Party Links and Sites
The Site may link to third-party websites or services. Their privacy practices are governed by their own policies. For the Roofle Widget, see Roofle’s Privacy Policy.
13) Changes to This Policy
We may update this policy from time to time. If we make material changes, we will post the updated policy on this page with a new “Last updated” date.
14) Contact Us
admin@bastionroof.com801-888-0136